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Ent Systems/BPM or HRM: develop Digital Capability Framework & Assessment Tool

Qld Dept of Transport and Main Roads

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Closed Posted: 09 Dec 18. Closes: 10 Jan 19 Available: Semester 1 (Feb - Jun)

Semester 1 2019 project

This project will suit a final year or Masters level student in Information Technology - Enterprise Systems or BPM major; or a Master of Business - Human Resources Management student.  Students with experience in Business Analysis / Stakeholder Engagement, project management will be highly regarded. Skills/experience in Human Resource Management would also be an advantage.

The successful applicant will receive a $3,000 scholarship + academic credit (24cps - QUT; 4 units - UQ).  You must be available to work on the project onsite for 3 days/week during semester 1 (around lecture timetable).

APPLICANTS NOTE: you must include your academic transcript/s inside your resume (undergrad + Masters if applicable) + your student number.

NOTE TO QUT M.IT students - you must have already completed IFN600 and (preferably) IFN700 - before being eligible for a CEED project. You will enrol in IFN701 or IFN702 (or other project units in your study plan), if selected for this project.  Your current major MUST BE Enterprise Science or BPM,  for you to be eligible for this project.

For M.Business - HRM students, please contact Narelle Prior (QUT) PRIOR TO APPLYING - to check your study plan will allow enrolment in project/elective units for this project.

Location: Brisbane CBD QLD
Categories: Information Technology, Master of Business (Human Resource Management)

Project Background / Description

Research and develop a digital capability framework and assessment tool to guide, measure and report on the levels of digital capability across TMR.

The framework should clearly articulate the knowledge, skills and abilities required for employees to work effectively to meet the challenges and expectations of an increasingly digital world, delivering customer focussed products and services.

In addition, the framework and assessment tool should enable TMR to gain insight and report on the progress of digital capability upskilling across the organisation.


We are a department of more than 8,800 employees across the state. Our vision is to create a single integrated transport network accessible to everyone.

No department has a bigger role to play in keeping the Queensland of today moving, or in helping build for the future.

Each year we have more than 3.6 million face-to-face interactions with Queenslanders and more than 6.7 million transactions using online service channels. We are responsible for around 80 percent of all government counter transactions. We are an exciting place to work, with an enormous scope of work incorporating 79 different occupational areas.

Every day Queenslanders rely on the transport network to get them to work, to school, and to health care. As the most decentralised state in Australia, transport is a key driver of economic growth, and we are at the front line of planning, developing and maintaining the extensive network required to keep Queensland moving.

We lead emerging technologies so our transport network meets the needs of our customers now and into the future.

We deliver our core business through four key services:

  • Transport system investment planning and programming – focused on developing policy frameworks for the future development of the transport system and to plan and prioritise strategic investment in effective, efficient and sustainable integrated transport infrastructure, systems and services

  • Transport infrastructure management and delivery – focused on constructing, maintaining, managing and operating an integrated transport network accessible to all

  • Transport safety, regulation and customer service – focused on improving customer service and managing and regulating the transport system safely, economically and sustainably and without imposing unnecessary red tape

  • Passenger transport services – focused on leading and shaping


Queensland’s overall passenger transport system. Ultimately, we bring Queensland closer together.

This project is being led out of the Digital Capability Unit within TMR.

Objectives / Tasks / Project Outcomes

Help to develop a TMR digital capability management framework and assessment tool which will:


  • guide, measure and report on the level of digital capability using a known, consistent and agreed framework
  • be scalable and timely with measures, targets and success indicators
  • ensure TMR is equipped to support the ever-changing business and technology landscape
  • take into consideration industry standards and emerging trends
  • provide TMR decision makers with information on TMR’s digital capability levels for consideration in planning activities and provide strategic direction. 



This project aims to develop and deliver a framework and assessment tool which will:

  • provide TMR with the tools to measure organisational performance relating to digital capability
  • improve the ability to share improvement opportunities across TMR, other agencies and industry
  • enable TMR to build digital capability of TMR’s workforce, in line with the changing digital environment and industry standards
  • identify emerging digital capability areas including approaches, tools and techniques
  • support improved promotion of success stories and lessons learnt. 

Skills / Experience Required

  • Ability to research, adapt and apply industry standards and guidelines
  • Identify and liaise with stakeholders and subject matter experts; internal and external
  • Project management skills and application, ideally using Agile (or similar) methodologies
  • Excellent communication and interpersonal skills
  • Good understanding of digital capability and/or capability frameworks    

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